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Order Processing & Shipping Times
Processing: 1-3 business days.
Shipping: Estimated 3-5 business days (US Orders), or 7-9 business days for international orders.
Note: Some remote areas may have longer delivery times. We are not responsible for unforeseen delays beyond our control. If your order is delayed, please refer to our FAQ section or contact us if the delivery window has passed.
Digital Downloads & Gift Cards
Available Worldwide: Delivered via email instantly.
Digital orders involve no shipping of physical items.
Returns & Exchanges
Canvas, Framed and Unframed Prints
30-day return policy from the delivery date. A 15% restocking fee applies.
How Do Returns Work?
Before returning any items, please contact us within 30 days of order arrival ([email protected]) and include your Order Number.
We will provide the return address, and returns must be shipped to the specified address. Shipping costs for returns and exchanges are at the customer’s expense. If items arrive damaged, we can only offer a 50% refund.
Items must be returned in their original condition and packaging. We reserve the right to refuse returns that do not meet these criteria.
As soon as we receive and register your return, and if you followed our Return instructions, we will make a corresponding refund to the payment method you used for your order. Refunds can take up to 7 business days to reflect on your account depending on your credit card provider.
Digital Downloads & Gift Cards
Non-refundable as digital items cannot be returned like a physical item. Exchanges are not applicable for digital downloads and gift cards.
Damaged Delivery
Arrived Damaged:
We take utmost care in packaging your order securely. If your order arrives damaged, please notify us immediately (within 30 days of arrival) and submit a claim to resolve the issue.
How to Submit a Claim?
Notify us within 30 days of arrival ([email protected]) and include:
- Your Order Number
- Relevant information on the damaged item(s)
- Photos of package and damaged item(s)
Replacements are offered for damaged items, but no full refund is provided. If you prefer to not receive a replacement, please initiate a return or make alternative arrangements with us.
We prioritize exceptional customer service. Please contact us if you have any other questions or concerns.
Contact Us
If you have any further questions, please don’t hesitate to reach out to us at [email protected].